COULSCOTT
Terms and Conditions 2007

HOW TO BOOK. Email or telephone to discuss your requirements, we will then hold the property of your choice for a few days in order that you may send a signed booking form which should list all members of your party giving ages valid for the time of your stay, including infants, plus car registration numbers and a cheque made payable to Coulscott House for one third of the rental which will act as a non refundable deposit for your booking. LAST MINUTE bookings the same rules apply but if there is insufficient time for us to receive your cheque and clear our bank account cash must be paid on arrival. We will then confirm your reservation. Check the details carefully to ensure they are correct - if not it is your responsibility to advise us immediately.

Your BALANCE which again is non refundable is due six clear weeks prior to your arrival. Reminders are not issued for the balance which we ask you to remember to send. We reserve the right to cancel your booking and resell the holiday without a refund of deposit if your balance is not received at the appropriate time. If the members of your party change from the time of booking to your arrival you must advise us and we will confirm to you our acceptance. Only you and the members of your party as mentioned on the booking form are entitled to use the property and our facilities. No one else. If you/friends/colleagues/relations wish to book more than one of our properties we must be advised of this fact at the time of booking.

Our properties and facilities are available from 4.00pm on the day of ARRIVAL and they and our facilities must be vacated promptly by 10am on the day of departure. If you do not arrive by midday on the day after the start of your holiday and you have not informed us of this we reserve the right to relet the property without further referral to yourself and without refund. If you are forced to CANCEL for whatever reason we will do our utmost to relet the property and effect a refund less advertising, administration and bank charges. You must advise us of any cancellation by email or letter and receive confirmation of receipt from us.

If you have any problems or concerns during your stay we ask you to contact our office immediately in order that we may assess the situation and put things right if necessary. Under no circumstances will compensation be made or correspondence entered into in connection with complaints raised after the property has been vacated unless we have been properly notified during your occupancy.

GEORGIAN SPA TUB. This is for the sole use of our Georgian guests. See supplement on tariff page. It will need checking on a regular basis to keep it clean and we ask you to read the safety rules in the Hot Tub Room.

INFANTS we do not supply cot linen or house and pool towels for infants. Complimentary travel cots and high chairs (suitable for infants under 15 months) are available but must be requested at the time of booking and confirmed by us. Infants in addition to the maximum number of persons shown for each property may incur a surcharge. Please remember to bring BEACH TOWELS for every member of your party.

Our company policy does not allow us to accept bookings from single sex parties or persons under 25 years of age and we reserve the right to refuse a reservation without giving reasons.

Our pool hall is unsupervised. Children under fifteen, all non swimmers and dependant adults must be accompanied in the POOL HALL by a competent adult swimmer at all times and they remain the accompanying parent or guardian's responsibility at all times. The pool hall will be closed for half a day each week for cleaning and maintenance purposes and you are advised of this via a notice placed in the pool hall normally the day before. Babies must wear swimming pants. Normally open GMT 09.00 - 19.00, BST 09.00 - 20.00. You must familiarise yourself on arrival with the safety regulations concerning the use of the pool and adhere to them at all times.

Children need to be supervised by a responsible adult whilst using the toys provided.

Care should be taken by everyone in the grounds and in the vicinity of the streams and ponds.

All properties and buildings at Coulscott are strictly NON SMOKING.

Please note the number of car park spaces available for each property as it may not be possible for us to accommodate additional vehicles especially during busy periods.

Only those DOGS as have been mentioned on the booking form may be brought and they must be kept under strict control at all times, not left unattended in the property or grounds, not allowed upstairs or on any of the furniture, window sills or beds or allowed in any other property other than the one they are booked into. You must clean up after them and dispose of their toilet promptly and sensibly. Bring suitable bedding and towels and their own water and feeding bowls. Dogs are not permitted if they are in season and they are not allowed in the pool hall. Supplements charged are per week or part thereof per animal and are in respect of additional wear and tear on the property and it's furnishings and not in respect of any additional cleaning your dog may create. It is up to you to ensure you clean and hoover thoroughly prior to your departure.

You must keep the property in good order throughout your stay and leave it clean and tidy reporting any breakages or damage immediately to our office, please do not leave this to your departure day as this may inconvenience the next guests.

You will not cause annoyance or become a nuisance to fellow holidaymakers, tenants or neighbours of adjoining premises or land. If you fail to observe our terms and conditions we have the right to terminate your booking even if you are already at the property by asking you to leave at once without any compensation becoming payable to you. We and our staff reserve the right to enter the property at any reasonable time should the need arise.

We reserve the right to refuse/cancel any booking if the property becomes for reasons beyond our control unavailable subject to refunding any sums you have paid but we will not be under any other liability. We cannot be held responsible for any interruption or irregularity in the supply of electricity, gas, oil, water, TV, telephones, radio reception. Whilst every effort is taken to ensure the accuracy of descriptions of properties and other amenities within our brochure and website we accept no liability for inaccuracies in these details. Neither do we accept responsibility for any inaccuracies or content of the websites we link to.

We will not be liable for any act, neglect or default on the part of any other person nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which clients or any other person may suffer or occur arising out of or in any way connected with the letting or resulting from any other cause whatsoever.

On arrival you will find our WELCOME BOOK which contains lots of useful information on Coulscott and the surrounding areas together with advice on security and safety issues. Please ensure you read through this at your earliest convenience.

VAT where applicable is included in the current rate as at October 2006. These booking conditions supercede all previous.